Refund policy

We are sure that you will be fully satisfied with your order, which is why we guarantee free returns and a request procedure via our website.
Here are the general rules:

1. Do we accept returns?
Yes, we want you to have a peaceful shopping experience, if you change your mind for some reason you have 14 days from the day of delivery to return your order. The products must be returned in the same condition in which they were delivered to you: intact, not used or damaged.

2. How can I return?
Follow the procedure provided on our website for returns

3. Do I have to pay shipping costs?
No, our items are handcrafted and we put the utmost attention to detail, which is why we guarantee free returns in the event of any problem to ensure you have a peaceful shopping experience.

For any doubtful or problematic question, do not hesitate to contact us immediately via chat or via the contact form and we will reply as soon as possible.